Last Updated: 23rd October 2024

Thank you for shopping at bluelightdefendersforgamers.com. We hope you love your new blue light blocking glasses! However, if you are not completely satisfied with your purchase, we’re here to help. This Refunds and Returns Policy outlines the conditions, process, and timeframes for returning products and requesting refunds. Our goal is to ensure a smooth and fair experience for all customers.

1. Return Eligibility 

To be eligible for a return, the following conditions must be met: 

  • Return Window: You have 14 days from the date of delivery to request a return.
  • Condition: The glasses must be in their original condition, unused, and free from any damage. They must be returned in the original packaging, including any accessories, manuals, and protective cases that came with the product.
  • Proof of Purchase: A receipt or proof of purchase (order confirmation) is required to process a return.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Products purchased on sale or through special promotions.
  • Gift cards or vouchers.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at jamesjohnohaire@gmail.com with the following details:
    • Your full name and order number.
    • The reason for the return.
    • Photos of the product if it is damaged or defective.
  2. Return Authorization: We will respond within 3 business days with further instructions, including a return authorization number (RAN) and the return shipping address if your return request is approved.
  3. Prepare Your Return: Place the glasses and all included items in their original packaging. Write the return authorization number on the outside of the package.
  4. Ship the Return: Ship the item back to the return address provided. You are responsible for paying the return shipping costs unless the return is due to a defect or error on our part.

4. Return Shipping Costs

  • Customer Responsibility: You are responsible for the shipping costs of returning the item unless the return is due to a defective product or an error made by Blue Light Defenders LTD.
  • Non-Refundable Shipping Fees: Original shipping charges are non-refundable unless the return is due to an error on our part.
  • Lost Returns: We recommend using a trackable shipping method for returns, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approval: If approved, the refund will be processed within 7 business days to the original payment method. Depending on your payment provider, it may take 5-10 business days for the funds to appear in your account.
  • Partial Refunds: Partial refunds may be granted if the returned item is not in its original condition or if it is returned beyond the 14-day return window.
  • Rejection: If your return is rejected due to the condition of the product, we will notify you, and the item may be sent back to you at your expense.

6. Exchanges

  • Defective or Damaged Products: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at jamesjohnohaire@gmail.com within 14 days of receiving your order. We will provide instructions for sending back the defective product.
  • Exchange Process: Once the defective product is received and inspected, we will ship a replacement product to you at no additional cost.

7. Cancellations

  • Orders can be canceled for a full refund before they are shipped. To cancel an order, please email us at jamesjohnohaire@gmail.com as soon as possible with your order number.
  • If your order has already been shipped, you may need to follow the return process outlined above.

8. Contact Us

If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team:

We are committed to providing high-quality products and excellent customer service. Thank you for shopping with Blue Light Defenders LTD!